Terms of Service

These Terms of Service (“Terms”) are entered into between Core Elements Solutions Group, LLC, a Texas limited liability company (“Core Elements,” “we,” or “us”), and the person or entity requesting or receiving services or using this website (“you” or “Customer”). By requesting a quote, tendering a shipment, or using this website, you accept these Terms. If a signed service agreement, rate confirmation, or master transportation agreement exists between the parties, that document controls where it conflicts with these Terms.

Core Elements provides local and regional ground courier and logistics services, including scheduled recurring routes, same-day delivery, rush and priority delivery, overflow and backup transportation, multi-stop pickup, and interoffice runs within Greater Houston and surrounding areas. Services are performed by independent contractor drivers or qualified subcontracted carriers.

Quoted transit times are estimates based on route design, distance, stop count, and normal traffic conditions. They are not guarantees unless a guaranteed service level is stated in writing for a specific shipment or account.

Quotes are valid for 30 days from issuance and are based on the information you provide, including pickup and delivery locations, frequency, service window, cargo description, weight, dimensions, and vehicle type. If actual conditions differ materially from the information provided, we may re-quote or decline the shipment.

Recurring route service and any specialized handling require an established account approved in advance. Account approval may require documentation of your handling requirements, insurance expectations, training requirements, and points of contact.

You agree to:

• accurately and completely describe all cargo tendered, including any hazardous, regulated, temperature-sensitive, biological, or controlled contents;
• package, seal, label, and containerize all cargo appropriately for ground transport, including any secondary containment required by law or by your own protocols;
• provide safe and lawful access to pickup and delivery locations, along with any gate codes, badges, dock instructions, or authorized-recipient requirements;
• ensure that an authorized person is available to tender and receive cargo within the agreed service window; and
• comply with all applicable laws relating to the cargo you tender, including DOT and OSHA requirements where those apply to you.

We do not transport cash or bearer instruments, firearms or ammunition, illegal items, live animals, human remains, or hazardous materials requiring placarding, unless expressly agreed in writing in advance.

We do not currently transport specimens, pharmaceuticals, temperature-sensitive, or other regulated materials. Cargo tendered in violation of this section may be refused, held, or returned at your expense, and you are responsible for any resulting loss, fine, or penalty.

Charges are based on the applicable rate structure for your account, which may include per-stop, per-mile, hourly, route, or minimum charges, plus accessorials such as wait time, after-hours or holiday service, extra stops, redelivery, fuel surcharge, and tolls or parking incurred on your behalf.

Standard accessorial charges: detention / waiting time is billed at $10.00 per 15-minute block after a 15-minute grace period at the dock or loading area; liftgate or pallet jack service is a $35.00 flat fee; rush / immediate dispatch (driver dispatched within 45 minutes) carries a 50% surcharge; and after-hours or weekend dispatch (6 PM – 7 AM, Saturday or Sunday) carries a 30% surcharge. Mileage is billed from pickup to drop-off. A round trip or return delivery is quoted as an additional leg. Empty positioning miles are not billed.

Unless your account terms state otherwise, invoices are issued weekly and payable Net-15 days from the invoice date; approved recurring accounts may be granted Net-30 terms in writing. Past-due balances may accrue a late charge of 1.5% per month or the maximum rate permitted by Texas law, whichever is lower. You are responsible for reasonable costs of collection, including attorneys’ fees. Disputed charges must be raised in writing within 15 days of the invoice date. We may suspend service on past-due accounts after notice.

Cancellations made before a driver is dispatched are not charged. Once a driver is dispatched, a cancellation, dry run, or failure to tender or receive cargo within the service window may be billed at up to the full trip rate. Recurring route service may be cancelled or modified by either party on 30 days’ written notice unless your service agreement provides otherwise.

Unless a higher limit is agreed in writing for a specific shipment or account, our liability for loss of or damage to cargo is limited to the lesser of the documented replacement value of the affected cargo or $100.00 per package. You may declare a higher value, up to $2,500.00 per shipment, in writing before pickup. Shipments with a declared value above $2,500.00 are not accepted without advance written approval.

We are not liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, lost data, spoilage of unlabeled temperature-sensitive cargo, loss of business opportunity, or costs of repeating a test or procedure, even if advised of the possibility of those damages. We are not liable for delay or loss caused by events outside our reasonable control, including weather, flooding, road closures, traffic incidents, labor disruption, utility or network failure, acts of government, or your own inaccurate instructions or inadequate packaging.

Claims for loss, damage, or shortage must be noted at delivery where reasonably apparent and reported in writing within 24 hours of delivery for visible damage or shortage, and within 48 hours of delivery (or scheduled delivery, for loss) for concealed damage. Claims reported after 48 hours may be denied. Claims must include photos and supporting documentation, with supporting documentation including proof of value. Claims are not a basis for withholding payment of undisputed invoices.

Applying through this website creates no employment relationship, engagement, or guarantee of work. Everyone who works with Core Elements — drivers, dispatchers, and sales representatives — must e-sign a role-specific agreement during portal onboarding before starting. That agreement controls where it conflicts with these Terms. In summary:

• No set term. Engagements are for no set period and may be ended by either side as provided in the individual’s signed agreement.
• Onboarding. Sales representatives complete a required two-week training program before becoming active. Other new personnel (other than independent box truck contractors) complete a three-week progression: direct training, shift shadowing, then supervised execution with performance monitoring.
• Scheduling. Dispatcher and sales shifts run in 4-hour blocks unless changed in writing; drivers are scheduled by route, dispatch availability, or delivery window.
• Drivers and vehicle operators (independent contractors): per-run pay is discussed at screening. Contractors supply their own vehicle, fuel, and insurance meeting the requirements explained at screening, and must keep a valid driver’s license and an acceptable driving record. Runs are offered as work becomes available; no minimum hours, runs, or earnings are guaranteed.
• Dispatchers (W-2): $15.00/hour.
• Sales representatives (independent contractors): commission of 15% of collected revenue from accounts the representative closes, for 6 months per account, after which the pay structure is reviewed. Commission is paid by the 15th of the following month. There is no base pay, and earnings are not guaranteed; they depend entirely on revenue the Company actually collects. Sales representatives complete the required two-week training program before becoming active. If a representative’s engagement ends, commission earned on revenue collected through the end date is paid on the normal schedule. No commission is earned on revenue collected after the end date. Unpaid commission is forfeited if the engagement is ended for cause, as defined in the representative’s agreement. The representative’s signed agreement controls.
• Confidentiality & non-solicitation. Client lists, route data, pricing, lead lists, and CRM data are trade secrets. During engagement and for 12 months after, personnel may not solicit or divert any active customer, account, or driver away from Core Elements.
• Platform access is for authorized company use only and is revoked immediately on separation.

Independent contractors are responsible for their own vehicle, insurance, licensing, and taxes.

You may not use this website to submit false information, upload malicious code, attempt unauthorized access, scrape content at scale, or interfere with its operation. Portal and dashboard credentials are personal to you; you are responsible for activity under your credentials and must notify us promptly of any suspected compromise. Website content, marks, and materials are owned by Core Elements or its licensors and may not be reproduced without permission.

Each party will protect the other’s non-public business information disclosed in connection with services and use it only to perform or receive those services. We do not currently accept shipments involving protected health information.

You agree to indemnify and hold harmless Core Elements and its members, employees, and contractors from third-party claims, fines, penalties, and reasonable attorneys’ fees arising from cargo you tendered in violation of these Terms, your inaccurate or incomplete cargo description, your failure to package or label cargo properly, or your violation of applicable law.

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in Harris County, Texas. [Insert dispute resolution election: negotiation and mediation before suit, or binding arbitration with named rules and venue.] Nothing in these Terms waives rights or remedies that cannot lawfully be waived, including those arising under 49 U.S.C. § 14706 where it applies.

We may update these Terms from time to time. The effective date above reflects the current version, and material changes affecting active accounts will be communicated to the account contact. Continued use of services after an update constitutes acceptance of the updated Terms.

Core Elements Solutions Group, LLC — Houston, Texas. Mailing address: [insert business address]. Email: admin@coreelementslogistics.com. Dispatch: (281) 550-1212.