Terms of Service

These Terms of Service (“Terms”) are entered into between Core Element Solutions Group, LLC, a Texas limited liability company (“Core Element,” “we,” or “us”), and the person or entity requesting or receiving services or using this website (“you” or “Customer”). By requesting a quote, tendering a shipment, or using this website, you accept these Terms. If a signed service agreement, rate confirmation, or master transportation agreement exists between the parties, that document controls where it conflicts with these Terms.

Core Element provides local and regional ground courier and logistics services, including scheduled recurring routes, same-day delivery, rush and priority delivery, overflow and backup transportation, multi-stop pickup, interoffice runs, and healthcare logistics support within Greater Houston and surrounding areas. Services are performed by employees, independent contractors, or qualified subcontracted carriers.

Quoted transit times are estimates based on route design, distance, stop count, and normal traffic conditions. They are not guarantees unless a guaranteed service level is stated in writing for a specific shipment or account.

Quotes are valid for [insert number] days from issuance and are based on the information you provide, including pickup and delivery locations, frequency, service window, cargo description, weight, dimensions, and vehicle type. If actual conditions differ materially from the information provided, we may re-quote or decline the shipment.

Recurring route service, healthcare logistics, and any specialized handling require an established account approved in advance. Account approval may require documentation of your handling requirements, insurance expectations, training requirements, and points of contact.

You agree to:

• accurately and completely describe all cargo tendered, including any hazardous, regulated, temperature-sensitive, biological, or controlled contents;
• package, seal, label, and containerize all cargo appropriately for ground transport, including any secondary containment required by law or by your own protocols;
• provide safe and lawful access to pickup and delivery locations, along with any gate codes, badges, dock instructions, or authorized-recipient requirements;
• ensure that an authorized person is available to tender and receive cargo within the agreed service window; and
• comply with all applicable laws relating to the cargo you tender, including HIPAA, DOT, OSHA, DEA, and IATA requirements where those apply to you.

We do not transport cash or bearer instruments, firearms or ammunition, illegal items, live animals (except as separately agreed for veterinary support), human remains, or hazardous materials requiring placarding, unless expressly agreed in writing in advance.

Specimen, pharmaceutical, temperature-sensitive, and other regulated-material transport is restricted. See our Compliance page for the conditions that must be satisfied before those services may begin. Cargo tendered in violation of this section may be refused, held, or returned at your expense, and you are responsible for any resulting loss, fine, or penalty.

Charges are based on the applicable rate structure for your account, which may include per-stop, per-mile, hourly, route, or minimum charges, plus accessorials such as wait time beyond [insert] minutes, after-hours or holiday service, extra stops, redelivery, fuel surcharge, and tolls or parking incurred on your behalf.

Unless your account terms state otherwise, invoices are issued [insert frequency] and payable net [insert] days from the invoice date. Past-due balances may accrue a late charge of [insert]% per month or the maximum rate permitted by Texas law, whichever is lower. You are responsible for reasonable costs of collection, including attorneys’ fees. Disputed charges must be raised in writing within [insert] days of the invoice date. We may suspend service on past-due accounts after notice.

Cancellations made before a driver is dispatched are not charged. Once a driver is dispatched, a cancellation, dry run, or failure to tender or receive cargo within the service window may be billed at up to the full trip rate. Recurring route service may be cancelled or modified by either party on [insert] days’ written notice unless your service agreement provides otherwise.

Core Element maintains commercial auto liability and cargo coverage; current limits and certificates are available on request. Except where a higher limit is agreed in writing for a specific shipment or account, our liability for loss of or damage to cargo is limited to the lesser of the documented replacement value of the affected cargo or $[insert amount] per shipment.

We are not liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including lost profits, lost data, spoilage of unlabeled temperature-sensitive cargo, loss of business opportunity, or costs of repeating a test or procedure, even if advised of the possibility of those damages. We are not liable for delay or loss caused by events outside our reasonable control, including weather, flooding, road closures, traffic incidents, labor disruption, utility or network failure, acts of government, or your own inaccurate instructions or inadequate packaging.

Claims for loss, damage, or shortage must be noted at delivery where reasonably apparent and submitted in writing within [insert] days of delivery or scheduled delivery, with supporting documentation including proof of value. Claims are not a basis for withholding payment of undisputed invoices.

Drivers who apply through this website do so as applicants for employment or independent contractor engagement, depending on the role. Submitting an application creates no employment relationship, engagement, or guarantee of work. Any independent contractor relationship is governed by a separate written agreement, and independent contractors are responsible for their own vehicle, insurance, licensing, and applicable taxes as set out in that agreement.

You may not use this website to submit false information, upload malicious code, attempt unauthorized access, scrape content at scale, or interfere with its operation. Portal and dashboard credentials are personal to you; you are responsible for activity under your credentials and must notify us promptly of any suspected compromise. Website content, marks, and materials are owned by Core Element or its licensors and may not be reproduced without permission.

Each party will protect the other’s non-public business information disclosed in connection with services and use it only to perform or receive those services. Protected health information is handled under the terms described on our Compliance page and, where applicable, a signed business associate agreement.

You agree to indemnify and hold harmless Core Element and its members, employees, and contractors from third-party claims, fines, penalties, and reasonable attorneys’ fees arising from cargo you tendered in violation of these Terms, your inaccurate or incomplete cargo description, your failure to package or label cargo properly, or your violation of applicable law.

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in Harris County, Texas. [Insert dispute resolution election: negotiation and mediation before suit, or binding arbitration with named rules and venue.] Nothing in these Terms waives rights or remedies that cannot lawfully be waived, including those arising under 49 U.S.C. § 14706 where it applies.

We may update these Terms from time to time. The effective date above reflects the current version, and material changes affecting active accounts will be communicated to the account contact. Continued use of services after an update constitutes acceptance of the updated Terms.

Core Element Solutions Group, LLC — Houston, Texas. Mailing address: [insert business address]. Email: [insert business email]. Dispatch: (000) 000-0000. DOT # — pending / placeholder. MC # — pending / placeholder.